Accounts & Policies

Signing in to your Lurelab account makes shopping faster and more convenient. From your dashboard you can review past orders, track active shipments, manage saved addresses, and update your contact information at any time.

Benefits of Creating an Account

• Order history & tracking — view every order you've placed and follow live shipment status.
• Saved addresses — check out faster with stored shipping and billing addresses.
• Wishlists — bookmark gear you're interested in for future purchase.
• Faster checkout — your contact and payment preferences pre-fill on every order.
• Exclusive offers — receive members-only promotions and early access to new arrivals.

Forgot Your Password?

Use the Forgot Password link on the sign-in page and we'll email a secure reset link to the address on file. Reset links expire after 24 hours for your security.

Updating Your Account

Once signed in, visit your account dashboard to update your email, password, default shipping address, or marketing preferences. Changes take effect immediately.

Your trust is the foundation of our business. We've built our policies around clear communication, secure transactions, and fair resolution of any issue that comes up.

Privacy Commitment

Personal information you provide — name, email, shipping address, payment details — is used only to process your order and improve your shopping experience. We do not sell or rent customer data to third parties. See our full Privacy & Security page for the complete policy.

Secure Payments

All transactions are encrypted using industry-standard TLS and processed through PCI-DSS compliant gateways. We never store full credit card numbers on our servers; only a tokenized reference is retained for refund processing.

Order Disputes & Resolution

If something arrives damaged, incorrect, or doesn't match the listing, contact us within 30 days of delivery. We'll work with you to repair, replace, or refund the order — whichever resolves the issue best. Our team responds to all inquiries within one business day.

Fraud Protection

Suspicious orders may be held for additional verification. If we need extra information from you we'll reach out by email or phone before processing. Orders that cannot be verified within five business days are cancelled and refunded in full.

For full details on shipping, returns, international orders, and tax exemption — please review the dedicated pages below:

• Privacy & Security — how we collect, use, and protect your personal information.
• Shipping & Returns — domestic shipping options, return windows, and exchange procedures.
• Orders & Payments — accepted payment methods, order tracking, and warranty coverage.
• International Orders — payment, shipping, and customs information for orders shipping outside the U.S.
• Tax Exempt Program — apply for tax-exempt status if your organization qualifies.
• FAQ — answers to the questions we hear most often.

If you have a question that isn't covered above, please reach out — we're happy to help.